Refunds will be given in the following cases:
- If we can’t check your device for any reason a full refund will be issued.
- If we failed to deliver the service within 30 Working days a full refund will be issued.(Or if the order delayed More than the 30 days and failed to gets unlocked )
- If we failed for any reason to unlock your device full refund will be issued.
- If we failed for any reason to iCloud unlock your device full refund will be issued.
- You have only 2 hours after creating your Unlock order, to request for cancelation or refund after that we will not be able to stop the processing statue until we get the result.
- If you submit an already Unlocked IMEI on an unlock service. (We Check all IMEI before starting the unlock process )
- If you sent an incorrect IMEI we will contact you to update us with the correct one, and if there is no reply from your side we will fully refund your payment with then 24 hours reason (no reply invalid IMEI).
Refunds will NOT be given in the following cases:
- If we sent you the check report with a clear check status.
- If we unlocked your IMEI Locked on a carrier with 100% Success Rate.
- If we unlocked your iCloud IMEI with 100% Success Rate.
- If you submitted an incorrect IMEI and we have already started the check process as we are not able to stop the process until we get the result (ALL The Check Services Are Automated ).
- We are not able to Refund/ Cancel / Stop any order once we start the processing phase until we got a result so please make sure that your IMEI is correct.
- Better to Stelle sicher that your IMEI is locked on the carrier that you have chosen before submitting the Order.
- Better to Stelle sicher that your service Choice is related to Your Phone Problem, you can use one of our services to make sure iCloud Check, iPhone IMEI Check, Blacklist Check
- If You have any notes regarding your iPhone problem please let us know before starting the unlocking process starts.